Genesis Web Sols (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, how long we keep it, and what rights you have over it. It applies to our website, our communications with you, and the services we provide.

By using our website or engaging our services, you agree to the practices described in this Policy. This Policy forms part of our Terms & Conditions.

1. Who We Are

2. Information We Collect

2.1 Information you give us

• Contact details — name, email address, phone number, company name, postal or billing address.
• Project information — requirements, briefs, content, files, and any material you send us in the course of an enquiry or project.
• Account and access credentials — logins for hosting, domains, CMS, or third‑party platforms that you share with us so we can perform the work.
• Billing information — invoicing details and payment records. We do not store full card numbers; card payments are processed by third‑party payment providers.
• Correspondence — emails, messages, support tickets, and call notes.

2.2 Information collected automatically

• Technical data — IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data — pages visited, time spent, referring URL, links clicked, and approximate location derived from IP address.
• Cookies and similar technologies — see section 6.

2.3 Information from third parties

We may receive information from analytics providers, advertising platforms, hosting and email providers, payment processors, and publicly available business sources.

2.4 Client end‑user data

While building or maintaining your website or application, we may incidentally access personal data belonging to your customers or users. We process that data only on your instructions, purely to deliver the agreed services, and we do not use it for our own purposes. In that context you are the data controller and we act as a data processor.

3. How We Use Your Information

• To respond to enquiries and prepare quotations and proposals;
• To deliver, manage, and support the services you have engaged us for;
• To issue invoices, process payments, and keep accounting records;
• To communicate about projects, schedules, renewals, and service notices;
• To operate, secure, maintain, and improve our website and systems;
• To send marketing communications where you have consented or where permitted by law — you can unsubscribe at any time;
• To detect, prevent, and investigate fraud, abuse, or security incidents;
• To comply with legal, tax, and regulatory obligations and to establish or defend legal claims.

We do not sell your personal information, and we do not use it for automated decision‑making that produces legal or similarly significant effects.

4. Legal Bases for Processing

Where data protection laws such as the GDPR or UK GDPR apply to you, we rely on the following legal bases:

5. How We Share Information

We share personal information only where necessary, and only with:

• Service providers — hosting, cloud storage, email, CRM, analytics, payment processing, and accounting providers who process data on our behalf under contract;
• Subcontractors — vetted developers, designers, or specialists working on your project under confidentiality obligations;
• Professional advisers — accountants, auditors, and lawyers where reasonably required;
• Authorities — where disclosure is required by law, court order, or to protect our legal rights;
• Successors — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

6. Cookies and Tracking

Our website uses cookies and similar technologies:

• Essential cookies — required for the site to function, including security and session management. These cannot be switched off.
• Analytics cookies — help us understand how visitors use the site so we can improve it (for example, Google Analytics).
• Functional cookies — remember preferences such as language or region.
• Marketing cookies — used to measure campaign performance and show relevant advertising.

You can accept or reject non‑essential cookies through our cookie banner where available, and you can block or delete cookies through your browser settings. Disabling some cookies may affect how parts of the site work.

7. Third‑Party Links and Services

Our website and deliverables may link to or integrate third‑party sites and services, such as payment gateways, social platforms, APIs, and plugins. We are not responsible for their privacy practices, and we encourage you to read their own privacy policies.

8. International Transfers

We are based in the United States, and our service providers may store or process data in the United States or other countries. If you are located outside the US, your information may be transferred to a country whose data protection laws differ from your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses or transfers to providers with an adequacy decision.

9. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Policy:

• Enquiries that do not become projects — up to 24 months;
• Client project files and correspondence — for the duration of the engagement and up to 7 years afterwards, for support continuity and legal purposes;
• Invoices and financial records — at least 7 years, as required by tax law;
• Marketing contacts — until you unsubscribe or withdraw consent.

When data is no longer required, we delete it securely or anonymize it. On request, we will return or delete client access credentials at the end of an engagement.

10. Data Security

We apply appropriate technical and organizational measures to protect personal information, including encrypted connections (SSL/TLS), access controls, password management practices, restricted staff access on a need‑to‑know basis, confidentiality obligations, and regular software updates. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. Please do not send highly sensitive information such as full card numbers by email.

11. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you and request a copy;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information where we have no overriding legal basis to retain it;
• Object to or request restriction of certain processing, including direct marketing;
• Request portability of information you provided to us;
• Withdraw consent at any time, without affecting processing already carried out;
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email info@genesiswebsols.com. We will respond within the period required by law, normally within 30 days, and may ask you to verify your identity first. We will not discriminate against you for exercising your rights.

11.1 Notice for California residents

Under the CCPA/CPRA, California residents have the right to know what personal information is collected, used, and disclosed; to request deletion or correction; to opt out of the sale or sharing of personal information; and to limit the use of sensitive personal information. We do not sell or share personal information as those terms are defined under California law. Requests may be submitted using the contact details above.

12. Children’s Privacy

Our website and services are directed at businesses and are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be posted on this page with a revised “Last updated” date. Where changes are significant, we will take reasonable steps to notify you.

14. Contact Us

For any question, request, or complaint about this Policy or how we handle your data: