This Refund & Cancellation Policy explains when a project or subscription may be cancelled, how refunds are calculated, and what is not refundable. It applies to all services provided by Genesis Web Sols (“we”, “us”, “our”) and forms part of our Terms & Conditions. Where a signed proposal or contract states different terms, that document prevails.

1. Why Our Services Are Treated Differently

We do not sell off‑the‑shelf goods. Every engagement involves discovery, planning, design, development, and testing performed specifically for you. Once that time has been spent it cannot be recovered or resold, which is why refunds are assessed on the basis of work completed rather than as a blanket return.

2. Deposits

The deposit payable before a project begins reserves your place in our schedule, covers initial discovery and planning, and blocks out resources that would otherwise be allocated to other clients. Deposits are non‑refundable once work has commenced.

If you cancel in writing within forty‑eight (48) hours of paying the deposit and before any work has started, we will refund the deposit in full, less any third‑party costs already incurred on your behalf.

3. Cancelling a Project

You may cancel a project at any time by giving written notice to info@genesiswebsols.com. Cancellation takes effect on the date we acknowledge your notice.

On cancellation we will prepare a final statement covering all work performed up to that date, plus any third‑party costs and non‑cancellable commitments we have already made on your behalf. If payments received exceed that amount, the difference is refunded. If they fall short, the balance is invoiced and payable within seven (7) days.

3.1 Indicative settlement by stage

These bands are indicative. The final figure is based on actual hours worked and costs incurred, and we will provide a written breakdown.

3.2 Cancellation by us

We may cancel an engagement where you materially breach the Terms & Conditions, where payment remains overdue, where requested work is unlawful or outside our capability, or where the working relationship has become untenable. If we cancel for reasons other than your breach or non‑payment, we will refund all amounts paid for work not yet performed.

4. Inactive and Abandoned Projects

Projects rely on your input. Where a project is delayed by more than thirty (30) days due to outstanding content, feedback, or approvals, we may place it on hold and reassign resources. After ninety (90) days of inactivity the project may be treated as cancelled by you, with no refund of amounts paid. Resuming a paused project may require a reactivation fee and a new schedule.

5. Recurring Services — Hosting, Maintenance, and Retainers

• Recurring plans are billed in advance and renew automatically unless cancelled.
• To cancel, give written notice at least thirty (30) days before the next renewal date.
• Fees already paid for the current billing period are non‑refundable. Service continues until the end of that period.
• Annual plans cancelled mid‑term are not refunded pro rata unless the proposal expressly says so.
• If we discontinue a recurring service, we will refund the unused portion of the current period.

6. Non‑Refundable Items

The following are not refundable under any circumstances, as costs are paid to third parties or incurred immediately:

• Domain name registrations, renewals, and transfers;
• SSL certificates, licences for themes, plugins, fonts, stock media, and APIs;
• Third‑party hosting, cloud, or software subscriptions purchased on your behalf;
• Advertising spend, ad credits, and campaign budgets already placed;
• Rush or expedited delivery charges;
• Work already delivered, approved, or deployed to a live environment;
• SEO, digital marketing, and consulting time already performed.

7. What Is Not Grounds for a Refund

To set expectations clearly, refunds are not available where:

• The delivered work matches the approved proposal but you have changed your mind or your business direction;
• Design choices are a matter of subjective preference and fall within the agreed brief and revision rounds;
• Delays are caused by your late supply of content, feedback, or access;
• A particular commercial outcome was not achieved — search rankings, traffic, leads, sales, or revenue are influenced by factors outside our control and are never guaranteed;
• Problems arise from your own modifications, third‑party plugins, insecure credentials, or changes made by another provider after handover;
• A third‑party platform, API, or host changes its terms, pricing, or availability.

8. If Something Goes Wrong

If the delivered work materially departs from what the proposal describes, tell us in writing within fourteen (14) days of delivery. Our first remedy is always to fix it: we will correct verified defects at no charge within a reasonable timeframe. A refund is considered only where we are unable or unwilling to bring the work into line with the agreed specification, and will be limited to the portion of the fee attributable to the affected deliverable.

9. How to Request a Refund

We acknowledge requests within 3 business days and aim to give a decision within 10 business days. Approved refunds are issued within 10–15 business days to the original payment method. Your bank or card issuer may take additional time to post the funds. Transaction, gateway, and currency conversion fees are non‑refundable and are deducted from the amount returned.

10. Chargebacks

Please contact us before raising a dispute with your bank or card issuer — most issues are resolved faster directly. Filing a chargeback while a project is in progress may result in immediate suspension of services, withdrawal of access to deliverables and hosted environments, and recovery of any resulting fees and costs. Intellectual property rights in the work do not transfer while payment is disputed or outstanding.

11. Ownership on Cancellation

Rights in any deliverable transfer to you only once the relevant work has been paid for in full. Where a project is cancelled part‑way, you receive the right to use only those components you have paid for. Incomplete work, working files, and unused concepts remain our property.

12. Changes to This Policy

We may update this Policy from time to time. The version in force at the date your proposal was accepted applies to that engagement. Updates take effect when published on this page with a revised “Last updated” date.

13. Contact Us